Shipping policy

## Order Processing & Fulfillment

Thank you for your Sereva order! We're excited to help you get salon-soft, sandal-ready feet, and we work hard to get every order on its way as quickly as possible.

All orders are processed within **1 to 3 business days** of being placed. Once your order has been processed and handed to the carrier, you'll receive a shipping confirmation email with your tracking number.

Business days are Monday through Friday, excluding federal holidays. Orders placed on Friday afternoon, Saturday, or Sunday will begin processing the following Monday.

## Delivery Timeframes

Once your order has shipped, standard delivery to addresses within the United States typically takes **7 to 15 business days**, depending on your location and carrier schedules.

Please note this delivery window begins from the date your order ships — not the date it was placed. Factoring in our 1 to 3 business day processing time, the total time from placing your order to receiving it is generally **2 to 4 weeks** under normal conditions.

We appreciate your patience — our products are shipped directly from our fulfillment partners to keep prices low and quality high, which can mean slightly longer delivery times than a big-box retailer. We think the results are worth the wait, and every order is backed by our 60-Day Soft-Feet Guarantee.

We currently ship to all 50 U.S. states. Delivery to Alaska and Hawaii may take slightly longer depending on carrier routing.

## Tracking Your Order

Once your order ships, you'll receive an automatic shipping confirmation email at the address you provided at checkout, containing your tracking number and a link to track your shipment.

If you haven't received a shipping confirmation within **3 business days** of ordering, please check your spam or junk folder before contacting us. If you still can't find it, email us at **yousef.khalil0007@gmail.com** and we'll look into your order right away.

Please allow up to 48 hours after receiving your tracking number for the carrier's system to update. It's normal for tracking to show "label created" or "pre-shipment" for a short period before the package is scanned into the carrier's network.

## Shipping Carriers

Sereva ships through our trusted shipping partners, with final delivery typically handled by USPS within the United States. The carrier handling your shipment will be shown in your tracking information.

We do not currently offer carrier selection at checkout.

## Shipping Costs

Sereva offers **free standard shipping on all U.S. orders.** There are no shipping fees, handling fees, or hidden charges added at checkout. The price you see is the price you pay.

## Address Accuracy

Please make sure the shipping address you enter at checkout is complete and accurate, including any apartment or unit number. Sereva is not responsible for packages that are delayed, misdelivered, or returned due to an incomplete or incorrect address.

If you realize you entered an incorrect address, contact us at **yousef.khalil0007@gmail.com** as soon as possible. We'll do everything we can to correct it before your order ships. Once an order has shipped and tracking is assigned, we may not be able to change the address.

## Delivery Delays

We ship every order within our stated processing window. Once your order is with the carrier, delivery times are subject to the carrier's schedule and outside our direct control. Delays may occur during peak periods (major holidays), severe weather, or carrier service disruptions.

If your tracking hasn't updated in more than **5 business days**, or your estimated delivery date has passed without delivery, please contact us at **yousef.khalil0007@gmail.com**. We'll contact the carrier on your behalf to investigate.

Sereva is not responsible for delays caused by carrier disruptions, weather, or other circumstances beyond our control — but we're committed to resolving any delivery issue quickly, and we'll work with you and the carrier to locate your shipment or arrange a replacement if needed.

## Lost or Stolen Packages

If your tracking shows your package as delivered but you haven't received it, please take these steps before contacting us:

- Check around all entry points — side doors, porches, garages, and anywhere a carrier might leave a package.
- Check with neighbors in case it was delivered to an adjacent address.
- Allow one additional business day, as carriers occasionally mark packages delivered slightly early.

If you still can't locate it, email us at **yousef.khalil0007@gmail.com** with your order number and we'll open a carrier investigation on your behalf, then work with you on the right resolution.

Sereva is not responsible for packages stolen after confirmed delivery. If theft is a concern in your area, we recommend shipping to a secure address or arranging carrier pickup.

## Contact Us

If you have any questions about your order, tracking, or shipment, please contact our support team **before filing a dispute with your payment provider** — we're here to help and will always work quickly to make things right.

**Email:** yousef.khalil0007@gmail.com
**Response time:** Within 24 to 48 hours, Monday through Friday

We stand behind every order we ship. If something isn't right, we want to know — and we want to fix it.

*Sereva*