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Refund policy
At Sereva, we want you to love your results. Every order is backed by our **60-Day Soft-Feet Guarantee** — if you're not thrilled with how soft and smooth your feet feel, we'll make it right. ## Our 60-Day Soft-Feet Guarantee We're confident in Sereva. If you've used your device as directed and you're not happy with your results within **60 days** of delivery, contact us at **yousef.khalil0007@gmail.com** and we'll arrange a refund or replacement. Just tell us what went wrong — we're here to help. ## Returns We accept returns within **30 days of delivery** for items that are unused, in their original condition, and in the original packaging. For hygiene and safety reasons, we can only accept returns of **used** devices under our 60-Day Soft-Feet Guarantee (see above) — not as standard change-of-mind returns. To start a return, email us at **yousef.khalil0007@gmail.com** with your order number and the reason for your return. We'll respond with the return address and instructions. **Please do not send items back before contacting us** — returns sent without approval may not be processed. ## Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method, as we can't guarantee we'll receive un-tracked returns. ## Refunds Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within **5 to 10 business days**. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement. Original shipping charges (if any) are non-refundable, except where an item arrived damaged, defective, or incorrect. ## Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or you received the wrong product, contact us within **7 days of delivery** at **yousef.khalil0007@gmail.com** with your order number and a photo of the issue. We'll arrange a free replacement or full refund — no return shipping cost to you. ## Non-Returnable Situations - Items returned without prior contact/approval - Items returned after the applicable window - Items not in original condition due to customer mishandling (outside of a valid guarantee claim) ## Cancellations If you need to cancel or change your order, contact us as soon as possible at **yousef.khalil0007@gmail.com**. We process orders quickly — once an order has shipped, we may not be able to cancel it, but you're still covered by our returns policy and 60-Day Guarantee. ## Contact Questions about a return or refund? Please reach out **before filing a dispute with your payment provider** — we'll always work quickly to make it right. **Email:** yousef.khalil0007@gmail.com **Response time:** Within 24 to 48 hours, Monday through Friday